Earnings

Qantas Doubles Loyalty Rewards in 8-Day Push Ahead of FY Results

Qantas launches an 8-day double rewards promotion for its 18.3 million loyalty members, with Loyalty EBIT up 12% to A$286 million. Stock slips 0.32% ahead of Thursday's earnings.

James Calloway · · · 2 min read · 12 views
Qantas Doubles Loyalty Rewards in 8-Day Push Ahead of FY Results

Qantas Airways (ASX:QAN) has rolled out a time-limited promotion offering double Status Credits or Qantas Points on bookings across more than 100 destinations. The eight-day window, running until September 2, is designed to drive advance sales and boost engagement within its loyalty program, which now boasts over 18.3 million members.

The offer covers travel between September 3, 2026, and August 14, 2027, spanning 346 days. Members can book unlimited qualifying flights on Qantas-marketed and operated regional, domestic, and international routes. Additionally, double points can be earned on hotel and holiday packages booked through Qantas.

This campaign strategically links Qantas's two primary revenue engines: passenger bookings and loyalty program revenue. The airline's Loyalty division reported first-half underlying EBIT of A$286 million, a 12% increase year-over-year, with a margin of 20%. This translates to roughly A$15.63 in EBIT per member based on the 18.3 million membership base.

The timing is notable, coming just a day before Qantas's full-year earnings announcement on Thursday. Market consensus, as cited by MiTrade, expects net profit of A$1.418 billion and a dividend of 38.9 cents. Investors will be watching to see if management meets its FY2026 EBIT growth target of 10% to 12% for the loyalty segment.

Engagement metrics have been climbing. In the first half, members accumulated 10% more points and redemptions rose 17%. Points earned from retail partners grew nearly 20%, while financial services points advanced 6%. Qantas Money's home-loan portfolio surpassed A$2 billion, underscoring the program's expanding financial footprint.

Over 2.5 million reward seats were booked during the first half, averaging more than 14,000 per day, according to Qantas Loyalty and Customer Chief Executive Andrew Glance. Members also redeemed points for thousands of hotel nights daily, highlighting the program's breadth.

Status Credits, which determine tier levels, are a key incentive. Achieving Gold status requires 700 credits, Platinum 1,400, and Platinum One 3,600. The double-credit option allows members to reach these tiers with fewer flights, potentially boosting loyalty and future bookings.

Qantas shares closed at A$9.22 on Wednesday, down A$0.03 (0.32%) after trading between A$9.15 and A$9.44. Volume reached 6.05 million shares, up 59% from Tuesday's 3.81 million, and near the daily average. Seventeen analysts rate the stock a Buy with an average price target of A$11.51, implying a 24.8% premium to the closing price. Targets range from A$10 to A$12.50.

While the promotion could pull forward demand, risks include potential cannibalization of future bookings, increased benefit costs from higher point issuance and status upgrades, and rising fuel, airport, and labor expenses. Thursday's results will reveal whether this campaign is a proactive growth driver or a reaction to softening demand.

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